- Customers are advised that most of the products are heavy and will arrive in a box or a pallet. It is highly recommended to have minimum two people to receive the item purchased.
- Please make sure someone over the age of 18 must be present at the time of delivery to inspect and sign for your package.
- At the time of delivery inspect your package for visible damage or missing items, if there is visible damage or missing items, please take pictures and refuse the package, make sure you specify with the shipping company that the item is damaged and contact us at firstname.lastname@example.org.
- If there is no visible damage at the moment you receive the package, do an inspection of your product and if there is any damage, please take pictures of the damaged item, pictures of the 4 sides and inside of the box, picture of the packing material and picture of the shipping label. Please keep the shipping box and packing material until we confirm that we were able to file a claim with the pictures you provided. Contact us within 48 hours with the pictures at email@example.com.
- In order for us to file a claim with the shipping company, we need the pictures mentioned above. If no pictures are provided, we wont be able to send a replacement item .
- Estimated time for processing and shipping within 5 to 10 business days if the item is in-stock. (Pre-order items can take up to 10 to 12 weeks to be in-stock)
- Delivery time and date depends on shipping and freight companies (third party company).
- Inside delivery NOT available. (Shipping ONLY includes Curbside delivery). For local orders (Las Cruces NM and Albuquerque NM areas) please contact us to see if inside delivery is available in your area.
- Customer is responsible for any pallet or packaging disposal.